Frequently Asked Questions

Order Information

Who can I talk to about my order?

You may contact our Web Order Processing staff by email at MerchOrder@osubeaverstore.com, or by phone at 541-737-9013 during regular business hours (9am-5pm M-F).

Can I place an order over the phone?

  • Yes, you may contact us at 541-737-9013 and place a phone order during regular business hours (9am-5pm M-F). 

How can I track my order?

If you know your account information: First, log in to your account via the Login link in the upper right hand corner. Then visit My Account in the upper-right hand corner, and click View Orders. For more information on a particular order, click its corresponding View Orders link or email Merchandise Web Orders at MerchOrder@osubeaverstore.com.

If you do not know your account information: visit the Order Status page and enter your confirmation number (M-XXXXX-XXXX) and billing zip code. If you do not have this information, email MerchOrder@osubeaverstore.com or call 541-737-9013 with the name on the order.

How do I process a return or an exchange?

  • Return items in store or by mail within 30 days of original purchase date. The items must be unwashed, unworn, with the tags attached. The original packing slip acts as a sales receipt, and must accompany the returned items. All refunds are at the discretion of the management. Please note, there are no returns or exchanges of on-sale merchandise, in store or on the web. For prompt refund or exchange, please include the completed “How to Return Merchandise Form” along with the original packing slip and items you are returning or exchanging. Also, please be advised that shipping charges apply for exchanges. Please include a phone number so that we may contact you for a form of payment.
  • Please ship all items to:
    • OSU Beaver Store
      ATTN: Web Orders
      300 NE Walnut Blvd 
      Corvallis, OR 97330
  • For more information please review our Return Policy by clicking this link: http://osubeaverstore.com/returns/

How do I change my billing or shipping information if I am a registered member?

  • Access your account by logging in via the “log in” link at the top right hand corner of the OSU Beaver Store website. If you are already logged in, click the “my account” link.
  • You are now at the “My Account” page, which will allow you to edit your billing, shipping, and account preferences.
 

You must be a current Student, Staff or Faculty member of OSU in order to purchase all Apple products. Please bring in your OSU ID with you when picking up. Payment will only be accepted from the qualifying individual. Questions? Please use "Message" box below.