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Returns


Course Materials/Books

  • Fall, Winter or Spring term within the first twelve days of the term for which they were purchased.
  • Summer term within the first four days of the term for which they were purchased.
  • Textbooks purchased for short courses (part-of-term courses) during any term are nonreturnable.
  • Books must be accompanied by their receipt.
  • New books must be in new condition (OSU Beaver Store retains the right to determine the condition).
  • Books with access codes, packages with access codes, and stand-alone access codes themselves cannot be returned if the access code has been opened or otherwise exposed.
  • Shrink-wrapped packages must be complete (packages marked "nonreturnable if opened" may not be returned if opened).
  • Class notes and texts marked "nonreturnable" may not be returned.
  • The buyer is responsible for postage on mail ordered books.

Merchandise

  • May be returned or exchanged within 30 days of purchase.
  • Items must be accompanied by their receipt.
  • Apparel items must not be worn or soiled, and all the tags must be attached.
  • All sales are final on marked-down items.

Technology

  • May be returned or exchanged (undamaged & unopened) within 14 days of purchase.
  • Must be returned with the receipt, original packaging, all manuals and accessories or bundles (undamaged & unopened).
  • Must be refunded in manner in which purchased. If this is not possible it will be returned on a gift card.
  • If device is defective it must be serviced by the manufacturer. All come with a 1-year manufacture warranty from the date of purchase.
  • Headphones/Earbuds ARE NOT returnable after opened due to sanitary regulations.
  • Once ink is opened it cannot be returned.

Apple Products

  • May be returned or exchanged (undamaged & unopened) within 14 days of purchase.
  • If defective after 14 days, must be processed through Apple Technical Support and cannot be returned to the OSU Beaver Store.
  • Items purchased before Apple discontinued them cannot be returned afterwards, no exceptions.
  • Must be returned with the receipt, original box, packaging, all manuals and accessories.
  • Must be refunded in the manner in which it was purchased. If this is not possible it will be returned on a gift card.

Demonstration Units, Discontinued Product and Special Orders

  • All Sales Are Final, Cannot Be Returned. No Exceptions
  • Devices are in AS IS condition, we are not responsible for any issues found after the purchase.